Terms of sale

The general terms of sale herein set out the rights and obligations of Terpan Laboratories and its customers in respect of the online sale of items available on: www.terpan.fr.

Any order for products featured in the site's online store implies prior acceptance of these general terms of sale.

 

1-Terms of offer

We reserve the option to adapt or amend the general terms of sale herein at any time.

Items put up for sale in the online store are presented and itemised so that customers can see the essential features of the products they wish to purchase (in accordance with article L 111-1 of the French Consumer Code). Photos used to illustrate item descriptions are given as a guideline only and are non-binding.

 

2-Prices

Prices are shown in euros inclusive of taxes, excluding carriage costs.

We reserve the right to adjust our prices at any time but undertake to apply the prices in effect at the time orders are placed, subject to availability of the parts ordered on that date.

 

3-Carriage costs

A surcharge of 6 € is applied to shipments in France of less than 60 € incl. taxes. Carriage costs do not apply for shipments over 60 € incl. taxes. Items are sent using the French Colissimo Suivi tracked delivery service.

For delivery outside mainland France and to Europe, shipping costs are calculated based on postal rates. The amount of postage appears before any payment order. The goods are shipped by Colissimo.

 

4-Payment

Orders are payable at the time of order.

  • By bank card : Payments are maid via the secure payment service of the CIC bank. Credit card details are kept confidential. No record is kept of your credit card details, which you will have to give for each transaction.
  • Par Cheque : You have 10 days in which to send us your payment, after which your order will be cancelled.Items will only be despatched when payment thereof has been received in full regardless of the payment method.
 

5-Order shipment - delivery

Orders passed before 4.00 p.m. will be despatched the following day, subject to stock availability. If an item is not available in stock, we will notify you how long is required before your order can be despatched. We will refund your payment in full if we cannot despatch your order in 15 days or less.  A despatch time of 2 working days is given as a guideline only with no guarantee.

 

6-Satisfied or your money back guarantee

If you are not satisfied with your order, you can return the goods, unused and undamaged, within 7 days of receipt; we undertake to refund the price of the item in full. Return shipment costs are payable by you.

All our orders are packed in sturdy, hermetically sealed plain packaging. If you receive packaging that is faulty or has been damaged in transit, refuse to accept it from the carrier and notify us (Customer Service: +33 (0)2 37 32 64 94). After making the necessary checks, we will reship the items.

 

7-Refunds

If our Customer Service department agrees over the telephone to a refund, you will receive the amount due in fifteen days of the acceptance being registered, by cheque, transfer (we will need a bank giro showing your bank account details first) or a credit payment to your account (you provide your bank account details by telephone only to the Customer Service department), as you wish.

 

8-Retention of title

Items shall remain the property of Terpan Laboratories until they have been paid in full, in accordance with law no. 80.335 of 12 May 1980.

 

9-Data protection and civil liberties

Information that we ask you to provide on the order form is required to process and fill your order. The French Data Protection and Civil Liberties Act of 6 January 1978 entitles you to see and correct information held about you.

 

10-Disputes

The general terms of sale herein are governed by French law. Any dispute regarding the interpretation or performance of orders shall be examined with the utmost care and an immediate amicable solution offered. The French courts shall have sole jurisdiction over unresolved disputes between Terpan Laboratories and the purchaser.

Customer Service +33 (0)2 37 32 64 94